Creating a Home Emergency Contact List

If you're building a home emergency contact list for the first time, the honest answer is: you need about 8 entries — utility companies, a trusted plumber and electrician, your insurance agent, poison control, and a nearby trusted neighbor — and the list only works if it's somewhere accessible during an actual emergency, not buried in a phone contacts app you're too panicked to search.

Okoniq Property Hub stores your emergency contacts alongside your utility shutoff locations, both accessible from your phone or a printed copy.

What 8 entries actually matter?

1. Electric utility (report outages, downed lines)
2. Gas utility (report a gas smell — this should be called immediately, from outside if you smell gas indoors)
3. Water utility (report main breaks, no water)
4. A trusted plumber — for burst pipes, major leaks
5. A trusted electrician — for electrical issues beyond a simple breaker reset
6. Your homeowners insurance agent — direct line, not just the 800 number, if you have one
7. Poison control — 1-800-222-1222 (US), relevant for any household with kids, pets, or chemical storage
8. A nearby trusted neighbor — someone with a spare key who can respond faster than you in certain situations

Where should the list actually live?

Multiple places, redundantly:

• Printed and posted near the electrical panel or a common area (refrigerator, entry closet) — accessible even without power or a phone
• Digital, in a property management app — accessible from anywhere, easy to update
• Shared with anyone who might need it — a house sitter, adult children, a property manager if you travel frequently

A list that only exists in your own head or a single device isn't reliable during an actual emergency.

What should be paired with the contact list?

The shutoff locations for water and gas — a plumber's number is far more useful if you already know where the shutoff valve is and have stopped the immediate damage before they arrive.

Do I need different contacts for a rental property?

Yes — landlords should maintain a similar list but shared with tenants directly (posted in the unit or included in the lease packet), since tenants are the ones who'll need it during an actual emergency, not the landlord.

How often should the list be updated?

Whenever a trusted contractor relationship changes, at least annually otherwise — a plumber who retired or an insurance agent who left the agency is exactly the kind of stale entry that causes delay during a real emergency.

What about HOA-specific emergency contacts?

If you're in an HOA, add the management company's after-hours emergency line (for common-area issues like a broken gate or flooding pool area) as a ninth entry if relevant to your community.

Keep emergency contacts accessible from anywhere

Okoniq Property Hub stores your emergency contact list alongside shutoff locations and property details — accessible from your phone the moment you need it. Related: new homeowner checklist, finding reliable contractors, and the Getting Started hub.

Frequently asked questions

Should I include 911 on the list?

Not necessary for true emergencies (everyone knows to call 911), but useful to note your local non-emergency police/fire line for situations that don't need an emergency dispatch.

What if I don't have a trusted plumber or electrician yet?

Start researching before you need one urgently — see finding a reliable contractor checklist for how to vet one calmly, rather than during a crisis.

Should renters keep an emergency contact list too?

Yes — even though the landlord handles major repairs, tenants benefit from knowing utility numbers and having their landlord's emergency contact readily accessible.

Okoniq Property Hub keeps emergency contacts and shutoff locations organized by property. Get started free.